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How 4vilar Handles Your Personal Data

At 4vilar, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected with your consentUPI & Paytm transaction privacyYour right to access or delete data
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4vilar How 4vilar Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you have questions about how 4vilar stores or uses your personal data, or if you want to submit a deletion or correction request, our privacy support team is reachable through the…

Email Privacy Support Send your data access, correction or deletion request to our dedicated privacy email address. We log every request on receipt and send a confirmation within 48 hours so you know it is being handled.
Live Chat Our live chat agents can take down your privacy query in real time and escalate it to the privacy team directly. Chat is available daily and your ticket reference is shared at the start of the conversation.
In-Account Support Ticket Log into your 4vilar account and raise a support ticket under the Privacy section. This route auto-links your account ID to the request, which speeds up verification and reduces back-and-forth.
HOW WE PROTECT YOUR ACCOUNT

Browse Our Data Handling and Security Practices

Security at 4vilar is layered across every touchpoint — from the moment you enter your UPI handle to the point a withdrawal is confirmed in your PhonePe wallet.

Data Collection

We collect your name, contact details, date of birth and payment identifiers when you open an account. No additional data is pulled from your device without your knowledge; collection is limited to what is necessary to run your account and verify payments.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on Indian mobile connections. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-step verification is available on every account — we strongly encourage enabling it, particularly if you deposit via UPI or Paytm from a shared device.

Data Retention

Active account data is retained for the life of your account plus the period required by applicable law. When you close your account, non-mandatory data is deleted on a rolling schedule; transaction records required for legal compliance are archived separately and access-restricted.

Third-Party Sharing

Your data is shared only with payment processors (UPI, Paytm, PhonePe gateways), identity verification partners, and regulatory bodies where disclosure is legally required. We do not share your data with advertisers or data brokers under any circumstances.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request via email, live chat or your in-account privacy ticket at any time. We will confirm receipt within 48 hours and complete the request within 30 days.

Your Privacy Rights on 4vilar — Answered

The questions below cover the most common privacy concerns raised by account holders in India, including how your UPI and Paytm data is handled and what you can ask us to do with your personal information.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you register — such as your UPI handle or Paytm mobile number. We do not collect data beyond what is needed to verify your identity and process transactions.

Yes, transaction references are retained to support dispute resolution and meet legal record-keeping requirements. Your UPI handle and PhonePe transaction ID are stored in encrypted form and are never shared with third parties outside of the payment processing chain.

You can. Submit a data access request via email, live chat, or an in-account privacy ticket. We will compile a full report of the data associated with your account and deliver it within 30 days of verifying your identity.

Raise a deletion request through any of our support channels. We will remove all non-mandatory data and confirm deletion in writing. Records we are legally required to retain — such as transaction logs — will be archived and access-restricted rather than deleted outright.

No. We do not sell, rent or share your personal data with advertisers or data brokers. Data is disclosed to third parties only when required for payment processing, identity verification, or compliance with a legal obligation.

We use session cookies for login continuity and analytics cookies to monitor page performance on Indian mobile networks. You can disable non-essential cookies through your browser settings; doing so will not lock you out of your account or affect deposits.

Contact our privacy team by email or via an in-account ticket describing the concern. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority under applicable law in your jurisdiction.

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